We package our plants with tender love and care in specialised plant boxes and send them on their way to you with our trusted third party courier - so once it's left our shop we are not liable for any delays or damages to your plant. Shipping is at your own risk.
Some plants don't love being shipped and often look a bit sad and droopy on arrival. Don't fret - just remove plants from the box and follow their care instructions and they will perk right up.
What if my plant arrives damaged?
No matter how carefully we pack our boxes, the shipping process is not always gentle. In the event that items (including plants) are damaged in transit, we'll happily work with you to find an appropriate solution. It's our goal for you to be happy!
Please examine your order for issues upon arrival and send photos of the item(s) as soon as possible and within 7 days of receiving your package. We will reply with next steps.
Please retain any damaged items and original packing materials until receiving further instructions. It's a requirement for lodged freight damage claims.
Please note, shipping fees are non-refundable.
Why does my plant look different from the website?
Live plants and small-batch pottery will have variations in colour, texture, finish, and size. While we make every effort to display our potted plants as accurately as possible, there may be subtle differences from what is displayed online.
Due to the sensitive nature of live plants, we do not accept returns on any plant items. We want you to be happy with your plants. Please contact us if you have any concerns about your order.
Returning other items
We accept returns on unused items in their original packaging within 7 days of delivery, excluding plants. If you'd like to make a return, please be sure to keep the original packing materials, and fill out our contact form. We will reply with further instructions.
In order to return an order, you must contact us first. Returns can be mailed to: 28 Helwick Street, Wanaka 9305, New Zealand. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
Sale and clearance items
Only regular-priced items may be returned, unfortunately, sale or clearance items cannot be returned.